Kick Down The Door of Complacency is a management instruction book that teaches a fifteen part change process for conquering complacency throughout your entire organization. With this book as a guide, you can solve operational problems and achieve operational opportunities quickly and efficiently, and end up with a method embedded into the ongoing management of your organization where it will flourish forever.

The design installation and operation instructions are delivered through the story of how Carl, the president of Clear Run (a fictitious manufacturing organization), led his 750-person company to success.

The story shows the human side -- the pleasures and the pain of introducing a relatively simple task across an entire organization. If you are into leadership studies, this is a prime example of good leadership.

One appendix lists the pages appropriate to each of the fifteen parts. Another appendix addresses how the book can be used by discussion groups to deeply understand why Carl wanted to Conquer Complacency, how he persuaded his managers to proceed and how the method was successfully installed.

Kick Down the Door of Complacency is especially designed for organizations and parts of large organizations of less than 2,000 people and up to five management layers. It is appropriate for services and manufacturing, for-profit and not-for-profit organizations.

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This manual is a companion to Kick Down the Door of Complacency.

The Trainer's Problem-Solving Manual presents content and instructional directions to teach people a basic operational problem-solving method by applying it to two case studies, conducted in two workshops.

The first three chapters, which are also the full content of the Participant's Problem-Solving Manual, provide materials to be used by the workshop participants. The last three chapters provide information and directions for the trainer conducting the two workshops.

This manual is designed without any reference to Kick Down the Door of Complacency. Therefore, it can be used by any group or organization to learn how to do basic problem solving of operational problems and achievement of operational opportunities.

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This manual is a companion to Kick Down the Door of Complacency.

The Participant's Problem-Solving Manual provides materials to be used by the workshop participants. The first chapter delivers the 22 techniques for problem solving. The second chapter contains the first workshop, which teaches participants the techniques as they solve the Surfside Market's problem with slow check-out times. The third chapter contains the second workshop, a more complex problem-solving process involving a faulty process for building a puppy pen.

This manual is designed without any reference to Kick Down the Door of Complacency. Therefore, it can be used by any group or organization to learn how to do basic problem solving of operational problems and achievement of operational opportunities.

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