| Week 1 | A summary of the method. The fifteen parts. The organizational structure |
| Week 2 | More on getting started. More on who does what |
| Week 3 | Determining the need. The schedule through week 13 |
| Week 4 | Adopting the four principles. Benefits of Continuous Improvement |
| Week 5 | The four-year plan. Carl's letter to accompany the survey. CI counselor. Carl visits Nick and Moe about their commitment |
| Week 6 | Carl's reasons for delaying the announcement to start. Having vibrant communications. Definitions of culture change and change process |
| Week 7 | Managing resistance to change. Ferg, Cam and Carol's reports on determining the need |
| Week 8 | Forming a vision. Alternative methods. Carl's reasons for doing Continuous Improvement |
| Week 9 | Collecting problems and opportunities. Clear Run's vision statement. Carl's visit with Carol, Nick and Moe about their reluctance to do Continuous Improvement |
| Week 10 | Coming to an agreement to do Continuous Improvement. Approving the commitment statement. Selecting a CI counselor |
| Week 11 | Elaine promoted. Summary of the training material. Selecting Workshop 1 trainers. Planning the kickoff |
| Week 12 | Preparing for the kickoff |
| Month 4 | The kickoff. Plans through month 8. Bill's report on suppliers. Jim's report on competitors. Ferg's report on the surveys of internal problems and people's opinions |
| Month 5 | Selecting five top-priority problems or opportunities. More on training |
| Month 6 | Setting the five top-priority goals. More on training. Establishing guidelines for first-level CIT problem-solving meetings |
| Month 7 | Establishing a method for holding everyone accountable for continuous improvement results. Three ways to display progress toward goals. Key results indicators. More on training |
| Month 8 | Carl's despair at less than 100 percent training attendance. The first official result. Designing ways to appreciate and reward achievement |
| Month 9 | More on training everyone. Jason's maintenance project |
| Month 10 | More on resistance. Moe's progress. Harvey helps Carol. Carl ponders his time spent on Continuous Improvement |
| Month 11 | Communications update. Policy, practice and procedure hindrances. Experts. The first appreciation ceremony. ISO 9000, QS-9000, and the MBNQA |
| Month 12 | Another survey of people's opinions. The executive CIT is upset. P.H.C. relationship. Carl's first-year anniversary talk |
| Month 17 | Preparing for the eighteenth-month review |
Month 18,
Week 1 | Review presentations by Mary Louise, Carol and Jim. Modify prior guidelines |
Month 18,
Week 2 | Review presentations by Harvey, Cam and Bill. Carl speaks about his controlling style. |
Month 18,
Week 3 | Review presentations by Moe, Ferg and Elaine. Cold beans bet payoff |
Month 18,
Week 4 | Actions on issues from the review presentations. Plans for the next six months |
| Month 24 | Transitioning Continuous Improvement into the fabric of Clear Run |
| Epilogue | |
| Appendix I | The Fifteen Parts of Continuous Improvement |
| Appendix II | Designing, Installing and Operating a Continuous Improvement Effort |
| Appendix III | Discussion Groups |
| Appendix IV | Where to Find Out More About ISO 9000, QS-9000 and the MBNQA |
| Index | |
