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is a 200-page
case study of
Clear Run, a fictional company comprised of 750 people. Led by Carl, their
president, Clear
Run adopts the design, installation, and operation of a Continuous
Improvement
operation (also known as Total Quality Management and Six Sigma).
Two companion books, Participant's Problem-Solving
Manual for
Kick Down the Door of Complacency and Trainer's Problem-Solving
Manual for Kick
Down the Door of Complacency, allow an organization to implement
their own method
without the help of outside teachers or consultants.
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